FAQ

Welcome to Inoi Designs. Below are answers to some of the common questions we get asked. If your pātai isn’t answered here, feel free to flick us an email — we’re happy to help. 

How do I download my files after purchase?

Once your payment is confirmed, you’ll receive an email with a download link straight away. If you created an account at checkout, you can also log in and access your files anytime through your order history. 

I didn’t get my download link — what should I do?

Check your spam or junk folder first, as it sometimes ends up there. If you still can’t find it, email us at [insert your email], and we’ll resend it to you.

Can I get a refund on digital downloads?

Because our products are digital and sent instantly, we don’t offer refunds. However, if something’s not working or there’s a problem with your file, let us know and we’ll do our best to sort it out.

Do you offer custom designs?

Āe, we sure do. Whether it’s a gift, something for your business, or a personalised piece for your whare, just send us an email with your ideas and we’ll help bring your vision to life.

What type of files will I receive?

Most of our products come as high-resolution PNG or PDF files. The file format will be listed clearly in the product description.

Can I use your designs for commercial use?

Our designs are for personal use only, unless you’ve organised a commercial licence with us. If you’d like to use a design for your business or a product, please get in touch.

What kind of designs do you offer? 

We create instant download prints that are faith-inspired and Māori-inspired — including scripture, typography, and culturally meaningful pieces. We currently offer customised orders, with more custom services launching soon — including logo and brand design, and digital content packages for social media (content only, not management).